Privacy Policy - Wli Agumatsa Waterfalls
YOUR PRIVACY MATTERS

Privacy Policy

How we collect, use, and protect your personal information

Last Updated: April 17, 2026

Welcome to Wli Agumatsa Waterfalls

At Wli Agumatsa Waterfalls, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, and postal address when you make a booking or contact us.
Payment Information: Credit card details or mobile money information processed securely through our payment providers.
Booking Information: Tour dates, number of visitors, special requirements, and preferences.
Technical Information: IP address, browser type, device information, and cookies for website functionality.

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your bookings and reservations
  • Send booking confirmations and updates via email or SMS
  • Provide customer support and respond to your inquiries
  • Improve our website and services based on your feedback
  • Send promotional materials (only with your consent)
  • Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Payment processors, tour guides, and transportation partners necessary to fulfill your booking.
Legal Requirements: Government authorities when required by law or to protect our legal rights.
Business Transfers: In the event of a merger, sale, or acquisition of our business.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL Encryption

All data transmitted is encrypted using secure protocols

Secure Servers

Data stored on protected servers with restricted access

Access Control

Limited employee access to personal information

Regular Updates

Continuous security monitoring and improvements

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Your Rights

Under Ghana's Data Protection Act, you have the right to:

Access: Request copies of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Objection: Object to data processing
Portability: Request data in portable format
Withdraw: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this privacy policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Booking records are typically retained for 7 years in accordance with Ghana's tax laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Questions About Privacy?

We're here to help. Contact us for any privacy-related inquiries.

Visit Us

P.O. Box 90, Hohoe
Volta Region, Ghana